All Messengers
in One App
with AI Assistant

AI assistant for all your messengers

How does Botfay work?

Botfay is built for businesses that talk to customers through messengers.

Instead of dozens of open chats and constant switching between apps, you get a single space for communicating with customers.

The idea is simple:

Connect your messengers → add AI → set the communication rules → Botfay starts replying to customers

The AI works with incoming messages, understands customer questions and forms answers based on the information you provide it.

1. Connect your messengers

Bring your working communication channels into one system. Depending on the integrations you connect, these can be WhatsApp, Telegram, Instagram and other channels.

2. Connect the AI

Set up your AI assistant for business. Tell it about your company, products or services, prices, rules, working hours and other important details.

3. The AI starts talking to customers

When a new message arrives, the AI assistant can reply to the customer on its own. It doesn't just send a pre-written phrase — it analyses the question and forms an answer according to the rules you set.

4. Bring in a human when needed

Not every question should be handled by AI. If a customer wants to talk to a manager, or a complex situation comes up, the conversation can be passed to a person.

How is Botfay different from a regular chatbot?

A regular chatbot is usually a separate tool that works on a specific website or in a single channel.

Botfay combines customer communication and AI in one system. This lets you use AI where communication with your customers already happens.

Instead of three separate apps — WhatsApp, Telegram, Instagram — you get:

Your messengers → Botfay → one AI assistant

An AI assistant instead of endless messaging

Most business communication consists of repetitive questions. A customer wants to know the price, availability, terms, address, payment options or get more information. A manager spends time on this.

AI can take on a significant part of such conversations and automate:

• answers to frequently asked questions
• customer consultations
• initial handling of enquiries
• matching offers to needs
• informing about products and services
• processing incoming messages
• communication with potential customers
• part of the sales team's work

An AI that works even while you rest

Customers don't care that it's your day off — they write when it suits them. So being able to get automatic replies 24/7 becomes an important advantage for a business.

While you sleep, run your errands or are on holiday, the AI assistant keeps talking to your customers. That's why Botfay can be seen not just as a chatbot, but as a virtual employee for handling messages.

Botfay for companies with a high message volume

The bigger a business gets, the more communication channels appear. A company may have different managers, departments, projects and accounts. As a result, customers write everywhere and keeping track of every message becomes hard.

Botfay helps you build a single communication-management system: you see messages in one place and can use AI to automate communication with customers.

Botfay for the sales team

AI can become the first level of communication between a company and a potential customer.

Customer: “Hi! How much does your service cost and what's included?”

The AI analyses the request and answers based on information about the company. Then the customer asks the next question — the AI continues the conversation, keeping the context. If the customer is ready to buy or a staff member is needed, the conversation is passed to a manager.

This way the company gets automated handling of incoming enquiries and AI-supported sales.

One AI. All your chats.

You no longer have to choose between convenience and automation. You keep talking to customers through the messengers they already use, while Botfay brings them together and adds AI capabilities.

Botfay helps you:

• Unify your messengers. All important communication is in one place.
• Automate replies. The AI answers customer messages without a manager's constant involvement.
• Save time. Less repetitive work — more time to grow the business.
• Not lose customers. Messages don't go unanswered just because a manager is busy.
• Scale communication. AI helps handle more enquiries without growing the team proportionally.