AI Chatbot & Digital Employee — Compare All Tiers

#	Feature	Tier 1	Tier 2	Tier 3	Tier 4	Tier 5

1️⃣	💬 Understands customers' text messages	🟢	🟢	🟢	🟢	🟢
2️⃣	🎙️ Understands customers' voice messages	🟢	🟢	🟢	🟢	🟢
3️⃣	✍️ Handles typos and inaccuracies in messages correctly	🟢	🟢	🟢	🟢	🟢
4️⃣	🌍 Automatically detects the customer's language	🟢	🟢	🟢	🟢	🟢
5️⃣	📋 Logs customers into Google Sheets or a CRM	🟢	🟢	🟢	🟢	🟢
6️⃣	🏢 Remembers 1 page of general information about your company	🟢	🟢	🟢	🟢	🟢
7️⃣	📦 Remembers information about 3 of your products or services	🟢	🟢	🟢	🟢	🟢
8️⃣	📍 Remembers your office/salon address and sends the location on request	🟢	🟢	🟢	🟢	🟢
9️⃣	💬 Set up for a single messenger (Telegram / WhatsApp / Instagram)	🟢	🟢	🟢	🟢	🟢
🔟	📲 Sends you a Telegram message about an active chat with a customer (customer details + message text)	🟢	🟢	🟢	🟢	🟢
1️⃣1️⃣	🧠 Remembers the context of the conversation with the customer	🟢	🟢	🟢	🟢	🟢
1️⃣2️⃣	👤 Transfers the conversation to you or another staff member if the customer wants	🟢	🟢	🟢	🟢	🟢
1️⃣3️⃣	🔄 Updates customer data on repeat contact	🟢	🟢	🟢	🟢	🟢
1️⃣4️⃣	📦 Remembers information about up to 10 services / specialists	❌	🟢	🟢	🟢	🟢
1️⃣5️⃣	🖼️ Understands screenshots sent by the customer and interprets what's written in them	❌	🟢	🟢	🟢	🟢
1️⃣6️⃣	🗓️ Handles online booking for procedures, consultations, and appointments with specialists	❌	🟢	🟢	🟢	🟢
1️⃣7️⃣	📅 Shows a calendar of available time slots	❌	🟢	🟢	🟢	🟢
1️⃣8️⃣	👥 Shows available specialists / staff	❌	🟢	🟢	🟢	🟢
1️⃣9️⃣	✅ Checks date and time availability before booking	❌	🟢	🟢	🟢	🟢
2️⃣0️⃣	⏱️ Works with different service durations	❌	🟢	🟢	🟢	🟢
2️⃣1️⃣	🔗 Integrates with Google Calendar or a schedule spreadsheet	❌	🟢	🟢	🟢	🟢
2️⃣2️⃣	🚫 Protects against double bookings	❌	🟢	🟢	🟢	🟢
2️⃣3️⃣	✔️ Automatically confirms the booking to the customer	❌	🟢	🟢	🟢	🟢
2️⃣4️⃣	📩 Sends the customer the booking details (date, time, specialist, service)	❌	🟢	🟢	🟢	🟢
2️⃣5️⃣	⏰ Sends customers reminders before their appointment	❌	🟢	🟢	🟢	🟢
2️⃣6️⃣	🔁 Lets the customer cancel or reschedule a booking	❌	🟢	🟢	🟢	🟢
2️⃣7️⃣	🔄 Updates information about calendar changes	❌	🟢	🟢	🟢	🟢
2️⃣8️⃣	🏷️ Sorts customers by status (new / booked / returning / VIP / no-show)	❌	🟢	🟢	🟢	🟢
2️⃣9️⃣	📲 Sends you or the admin a notification in Telegram (or wherever's convenient) about new bookings and changes	❌	🟢	🟢	🟢	🟢
3️⃣0️⃣	💬 Works across three messengers (Telegram, Instagram, or others — by agreement)	❌	🟢	🟢	🟢	🟢
3️⃣1️⃣	💳 Payment system connection	❌	❌	🟢	🟢	🟢
3️⃣2️⃣	🧮 Automatic calculation of service cost	❌	❌	🟢	🟢	🟢
3️⃣3️⃣	🧾 Generates an invoice for the customer	❌	❌	🟢	🟢	🟢
3️⃣4️⃣	🔗 Sends the customer a payment link	❌	❌	🟢	🟢	🟢
3️⃣5️⃣	🔄 Confirms payment status in real time	❌	❌	🟢	🟢	🟢
3️⃣6️⃣	💰 Verifies that payment has been received	❌	❌	🟢	🟢	🟢
3️⃣7️⃣	✅ Automatically informs the customer of a successful payment	❌	❌	🟢	🟢	🟢
3️⃣8️⃣	📋 Logs payment information in Google Sheets or a CRM	❌	❌	🟢	🟢	🟢
3️⃣9️⃣	🔗 Links the payment to a specific booking / consultation	❌	❌	🟢	🟢	🟢
4️⃣0️⃣	🔄 Changes customer status after payment (paid / pending / cancelled)	❌	❌	🟢	🟢	🟢
4️⃣1️⃣	✔️ Automatically confirms the booking after payment	❌	❌	🟢	🟢	🟢
4️⃣2️⃣	📲 Sends the admin a payment notification	❌	❌	🟢	🟢	🟢
4️⃣3️⃣	🧾 Creates and forwards the service request	❌	❌	🟢	🟢	🟢
4️⃣4️⃣	📤 Passes customer data to the specialist	❌	❌	🟢	🟢	🟢
4️⃣5️⃣	📚 Stores the customer's full history (conversations, bookings, payments)	❌	❌	🟢	🟢	🟢
4️⃣6️⃣	🔁 Handles returning customers and repeat payments	❌	❌	🟢	🟢	🟢
4️⃣7️⃣	🌐 Connects to 5 communication channels	❌	❌	🟢	🟢	🟢
4️⃣8️⃣	🗣️ Real-time voice conversations with customers	❌	❌	❌	🟢	🟢
4️⃣9️⃣	☎️ Receives phone calls from customers	❌	❌	❌	🟢	🟢
5️⃣0️⃣	📞 Makes outbound calls to customers	❌	❌	❌	🟢	🟢
5️⃣1️⃣	🔔 Voice confirmation: booking, consultation, payment	❌	❌	❌	🟢	🟢
5️⃣2️⃣	⏰ Voice reminders for customers: booking, consultation, visit	❌	❌	❌	🟢	🟢
5️⃣3️⃣	🧩 Handles different call scenarios (reminders, confirmations, notifications)	❌	❌	❌	🟢	🟢
5️⃣4️⃣	🔌 Telephony integration	❌	❌	❌	🟢	🟢
5️⃣5️⃣	🔗 Links calls to the customer in the CRM or spreadsheet	❌	❌	❌	🟢	🟢
5️⃣6️⃣	📊 Logs the call outcome (answered / no answer / call back later)	❌	❌	❌	🟢	🟢
5️⃣7️⃣	🔄 Automatically updates customer status after the call	❌	❌	❌	🟢	🟢
5️⃣8️⃣	👤 Transfers the call to a live staff member when needed	❌	❌	❌	🟢	🟢
5️⃣9️⃣	📝 Surveys the customer with a questionnaire	❌	❌	❌	🟢	🟢
6️⃣0️⃣	🌐 Connects to 8 communication channels	❌	❌	❌	🟢	🟢
6️⃣1️⃣	🎭 Creates a digital employee avatar	❌	❌	❌	❌	🟢
6️⃣2️⃣	🧩 Choice of avatar options: an avatar you provide / a cartoon character / a realistic digital character / an avatar built on an actor's likeness	❌	❌	❌	❌	🟢
6️⃣3️⃣	🧑‍💼 The avatar represents your company like a real employee	❌	❌	❌	❌	🟢
6️⃣4️⃣	💬 A natural communication style (consultative / sales / service / formal)	❌	❌	❌	❌	🟢
6️⃣5️⃣	🧠 A consistent digital-employee "personality" (character, speech style, behaviour)	❌	❌	❌	❌	🟢
6️⃣6️⃣	🖥️ Consults customers on a large screen (monitor, TV, touchscreen, kiosk)	❌	❌	❌	❌	🟢
6️⃣7️⃣	🗣️ Interactive, live real-time conversation with the customer	❌	❌	❌	❌	🟢
6️⃣8️⃣	👁️‍🗨️ A live-employee presence effect (looks like a real person, though it's a screen)	❌	❌	❌	❌	🟢
6️⃣9️⃣	🤝 Carries the conversation the way a real manager or consultant would	❌	❌	❌	❌	🟢
7️⃣0️⃣	🌐 Connects to 10 communication channels	❌	❌	❌	❌	🟢

AI ASSISTANT FEATURE COMPARISON

Tier 1 — Basic functionality

Tier 2 — Booking functionality

Tier 3 — Payments & history

Tier 4 — Telephony & calls

Tier 5 — Digital avatar

What people say

Pricing

Tier 1 — Basic

Tier 2 — Calendar

Tier 3 — Payments

Tier 4 — Telephony

Tier 5 — Avatar

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