BOTFAY

AI EMPLOYEE FUNCTIONALITY — TIER 4

AI EMPLOYEE WITH TELEPHONY

Meet this digital employee in the chat below — it has Tier 4 digital-employee functionality. Chat with it, it's set up as a consultant for our company BOTFAY.com.

🤖 TIER 4 AI EMPLOYEE WITH TELEPHONY

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🤖 Booking & client-management assistant

1📝 Understands customers' text messages
2🎙 Recognizes and processes voice messages
3🧠 Handles typos, abbreviations and imprecise wording correctly
4🌍 Automatically detects the customer's language
5📊 Saves customer data to Google Sheets or a CRM
6🏢 Remembers 1 page of general information about your company
7🛍 Remembers information about 3 products or services
8📍 Remembers the office/salon address and sends the location on request
9💬 Works in one chosen messenger
10🔔 Sends you a Telegram notification when it's chatting with a customer (customer contact + message text)
11🧩 Remembers the dialogue context and conversation logic
12👩‍💼➡️👨‍💼 Transfers the conversation to you or another team member on the customer's request
13🔄 Updates customer data on repeat contact

🔹 Tier 2 AI Assistant

Booking and client-management assistant

(no payment processing)

14📦 Remembers information about up to 10 services / specialists
15🖼 Understands screenshots the customer sends and interprets what's written in them
16🗓 Handles online booking for procedures / consultations / specialist appointments
17📅 Shows a calendar of available time slots
18👥 Shows available specialists / staff
19✅ Checks date and time availability before booking
20⏱ Works with different service durations
21🔗 Integrates with Google Calendar or a schedule spreadsheet
22🚫 Protects against double bookings
23✔️ Automatically confirms the booking to the customer
24📩 Sends the customer their booking details (date, time, specialist, service)
25⏰ Sends customers a reminder before their appointment
26🔁 Lets the customer cancel or reschedule
27🔄 Updates information about calendar changes
28🏷 Sorts customers by status (new / booked / returning / VIP / no-show)
29📲 Sends you or your admin a Telegram (or other) notification about new bookings and changes
30💬 Works across three messengers (Telegram, Instagram, or others by agreement)

🔹 Tier 3 AI Assistant

Full AI manager with bookings and payments

🔧 Functionality

31💳 Payment system connection
32🧮 Automatic calculation of service cost
33🧾 Generates an invoice for the customer
34🔗 Sends the customer a payment link
35🔄 Confirms payment status in real time
36💰 Verifies that payment has been received
37✅ Automatically informs the customer of a successful payment
38📋 Logs payment information in Google Sheets or a CRM
39🔗 Links the payment to a specific booking / consultation
40🔄 Changes customer status after payment (paid / pending / cancelled)
41✔️ Automatically confirms the booking after payment
42📲 Sends the admin a payment notification
43🧾 Creates and forwards the service request
44📤 Passes customer data to the specialist
45📚 Stores the customer's full history (conversations, bookings, payments)
46🔁 Handles returning customers and repeat payments
47🌐 Connects to 5 communication channels

🔹 Tier 4 AI Assistant — Telephony

Voice communication and phone calls (no avatar)

48🗣️ Real-time voice conversations with customers
49☎️ Receives phone calls from customers
50📞 Makes outbound calls to customers
51🔔 Voice confirmation: booking, consultation, payment
52⏰ Voice reminders for customers: booking, consultation, visit
53🧩 Handles different call scenarios (reminders, confirmations, notifications)
54🔌 Telephony integration
55🔗 Links calls to the customer in the CRM or spreadsheet
56📊 Logs the call outcome (answered / no answer / call back later)
57🔄 Automatically updates customer status after the call
58👤 Transfers the call to a live staff member when needed
59📝 Surveys the customer with a questionnaire
60🌐 Connects to 8 communication channels

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