What the Botfay platform is
Botfay isn't a separate chatbot for one channel — it's a platform: a single place where you configure an AI assistant, fill it with knowledge about your business, and connect it to WhatsApp, Telegram, Instagram, Facebook Messenger and website chat.
Every conversation is in one interface, the AI works the same way across all channels, and you manage the rules and knowledge base centrally.
What the platform consists of
- a dialogue and scenario builder — no coding required
- a knowledge base about your business, products and services
- messenger and website-chat connections
- a unified inbox for every incoming message
- analytics on conversations and AI answer quality
- handing complex conversations to a manager
Who the platform is built for
For businesses that want one manageable AI assistant instead of a set of disconnected bots across different messengers. It suits small businesses with a single sales channel as well as companies with several departments and accounts.
What the business gets
- a ready digital employee with no development from scratch
- unified management of every communication channel
- the ability to expand and fine-tune the AI as the business grows
- less workload for managers and operators