How a GPT assistant differs from a regular bot
A classic chatbot follows rigid scripts: if a question doesn't match a prepared button, it gets stuck. A GPT-powered AI assistant understands the meaning of a question even when it's phrased in the customer's own words, and forms an answer from your knowledge base.
What this gives the business
- customers can write freely, without strict wording or menus
- the AI understands the conversation's context and doesn't lose the thread
- answers sound natural rather than like a list of stock phrases
- the assistant handles a wider range of questions
Control and safety of the answers
Despite the language model's flexibility, the Botfay AI assistant only answers within the data you've provided. This rules out invented facts, prices or promises that aren't in your knowledge base.
Where a GPT assistant is used
In messengers (WhatsApp, Telegram, Instagram), in website chat — anywhere it matters that a customer gets a clear, accurate answer instead of 'press 1 for…'.