Definition: what is an AI employee
An AI employee (AI assistant) is artificial intelligence trained on information about a specific business that talks to customers in messengers instead of a manager: answering questions, advising, taking requests.
How an AI assistant differs from a regular chatbot
- a regular bot follows a rigid menu tree; an AI assistant understands a question phrased in the customer's own words
- a bot gives pre-written answers; the AI forms an answer for the specific situation
- a bot usually works in one channel; the Botfay AI assistant works across every messenger at once
- a bot doesn't remember previous messages; the AI keeps the conversation's context
How AI helps increase sales
An AI assistant answers customers instantly, at any time, so fewer enquiries go unanswered. It takes the load off managers for typical questions, speeds up request handling, and hands the manager an already 'warmed-up' customer.
Is an AI solution right for small business
Yes. An AI assistant can be set up for a single channel and a small volume of enquiries, then expanded as the business grows — with no need to hire extra staff.
How to order an AI consultant
Tell us about your business and needs — we'll propose a solution and configure an AI assistant for your processes.