What 'training the AI on your data' means
Training isn't programming — it's filling the AI with information about your business: products, services, prices, terms, working hours, common customer questions. The fuller the knowledge base, the more accurate and confident the AI's answers.
What data you can upload
- product and service descriptions, price lists, terms
- answers to frequent customer questions
- communication rules and your brand's tone of voice
- scenarios for typical situations
- information about delivery, payment, warranties
How the AI uses the knowledge base
You upload information about your business → the AI analyses and structures the knowledge base → it answers customer questions strictly within that data
If a question falls outside the knowledge base, the AI doesn't invent an answer — it either honestly says it will check, or hands the conversation to a manager.
Can the knowledge base be updated
Yes, the knowledge base isn't static: you can add to or correct it at any time — when prices, the range or terms change.