Support that always works
Customers write when it suits them, not during your working hours. The AI answers instantly and 24/7 — to common questions, terms, deadlines, order status and rules.
What the AI takes on
- answers to frequently asked questions
- consultations about products and services
- information about terms, delivery and payment
- help with choices
- first handling of requests
- handing complex questions to an operator
How it works
Customer writes a question → AI answers from the knowledge base → for a complex question the conversation moves to an operator
You fill the AI with information about your company and rules — it answers only within that data and never makes things up.
What it gives you
- no missed messages and no queues
- operators only handle complex cases
- the same answer quality at any time
- support scales without hiring