One space for talking to customers
Customers write in different messengers, and businesses have to switch between dozens of chats and apps. Botfay brings every channel into one place — you see all messages in one interface.
Even if you have several WhatsApp and Telegram accounts, Telegram bots and staff accounts — all of it is brought into one system.
Which channels you can combine
- WhatsApp (several accounts)
- Telegram — personal chats and bots
- Instagram Direct
- Facebook Messenger
- website chat
Unified inbox plus AI
Your messengers → Botfay → one AI assistant
Botfay is more than a shared inbox. With one tap you connect an AI that answers customers across every channel, advises and takes requests 24/7.
What it gives your business
- all important communication in one place
- less switching between apps
- messages don't get lost when a manager is busy
- the AI automates repetitive conversations
- communication scales without growing the team